FAQs

FAQs

FAQs

FAQs

FAQs

FAQs

Frequently Asked Questions

Our FAQs will help you save time with answers to popular questions.

Q:

ACCESSIBILITY

?

A:

Wheelchair access
Please notify us in advance if you require wheelchair access. 

Q:

ALLERGENS

?

A:

We now have comprehensive allergen information online for the 14 allergens specified by the Government.

To view allergen menus for: 

Chutney Mary - please CLICK HERE

Amaya - please CLICK HERE

Veeraswamy - please CLICK HERE.

Guests with any ingredient allergies, intolerances or other dietary requirements, should email us before making a reservation, do so on the online reservation form & advise the waiting staff at their table before ordering.

Whilst we minimise the risk of cross-contamination, we handle allergenic ingredients throughout our kitchens. We therefore cannot guarantee any allergen-free dishes. Similarly, any vegan dishes may not be suitable for guests with milk or egg allergies.

Q:

CANCELLATION POLICY

?

A:

Your card will not be charged providing you cancel or reduce numbers at least 12 hours prior to your reservation using the “cancel” or “manage” reservation buttons in the reservation confirmation email.

A cancellation fee of £30 per person will be charged if this does not occur.

Q:

CAREERS

?

A:

If you are looking for a career opportunity in a thriving restaurant company, find out more, here.

Q:

CHARITY REQUESTS

?

A:

We are inundated with requests of one type or another to support charities – which are equivalent to our making charitable donations.

It is impractical and uneconomic for us to so do on an extensive basis. We already support a number of charities with whom we have a long term relationship. We do not participate in industry-wide collective events.

We are happy to support charities relating to schools close to where our restaurants are located. If you fall in this category please contact us.

Q:

CHILD POLICY

?

A:

Only children above the age of 10 are permitted, except at weekend lunch when children above the age of 6 are permitted.

Children of all ages are permitted at our Masala Zone restaurants (click here).

Q:

COOKBOOK REQUEST

?

A:

Buy our co-founder’s cookbook ‘The 50 Great Curries of India’ by Camellia Panjabi on Amazon. This is the bestselling book on Indian food in the world, selling over 1.75 million copies.

Q:

COPY OF BILL REQUEST

?

A:

Under the Data Protection regulations, we are unable to provide such information without verification of the identity of the person requesting matching the card information.

Therefore customers will need to provide:

  • A scanned copy of a signed request from the cardholder under corporate headed paper.
  • The name of the restaurant, the time of the reservation, the name in which the reservation was made, and the number of persons in the party.

Q:

DELIVERY, TAKEAWAY & OUTSIDE CATERING

?

A:

We do not offer delivery or takeaway, or undertake outside catering.

Q:

DIETARY REQUIREMENTS

?

A:

Halal Food
All our chicken dishes are halal as are a good selection of lamb dishes. We also offer a wide range of seafood dishes.

Vegetarian and Vegan
We offer a wide range of vegetarian options, and a more limited choice of vegan recipies.

Garlic and Onion-free Dishes
By special request, only. Unspiced grills and roasts can be prepared by special request, ordered 48 hours in advance.

Nutritional Information
Unfortunately, it is not practical for us to provide nutritional information about our dishes.

Q:

DRESS CODE

?

A:

Our dress code is Smart / Elegant.

No track bottoms, shorts (men), torn or scruffy jeans, flip flops or sportswear & baseball caps are allowed. Our restaurant managers will use utmost discretion and have complete authority to deny access to any guest whose attire and overall appearance doesn’t comply with these requirements.

Q:

FEEDBACK

?

A:

Please send us your feedback on your restaurant visit here.

Q:

FOOD OR COCKTAIL RECIPE REQUESTS

?

A:

We regret but we are unable to provide recipes of our menu items or drinks. This isn't least because some of the ingredients are not easily available and we cannot run the risk of second-best recipes.

Q:

GIFT VOUCHERS

?

A:

Send someone a fine-dining restaurant gift experience with our online Gift Vouchers.

Q:

LARGER BOOKINGS

?

A:

For larger bookings – tables for over 9 guests – private dining, parties and events please go to our private dining page.

Q:

OPENING TIMES

?

A:

For Amaya, please go here

For Chutney Mary, please go here

For Veeraswamy, please go here

Q:

SPECIAL FOOD

?

A:

We do not have special menus, and neither is it possible to make bespoke dishes to suit individual customers on the day- be it spicing or any other particular requirement.

We are inundated with requests for tailor-made dishes and it is not practical or economical to handle them.

Q:

SUBSCRIBE TO NEWS

?